Effective date: June 13, 2026
The short version. The demo is free. The first 30 days are a free trial. After that, if your first paid month isn't working for you, email us within 30 days of that charge and we'll refund it — no interrogation. You can cancel in one click anytime to stop future billing.
This Refund Policy is part of our Terms of Service and applies to subscriptions to HaulProof, operated by HaulProof, LLC.
The free demo
The calculators on haulproofhq.com are free to use with no account and no payment. Try before you ever sign up.
The 30-day free trial
Every new subscription starts with a 30-day free trial. We ask for a payment method when you start it so your service doesn't lapse the day the trial ends — but you are not charged during the trial. We'll email you a heads-up before your first charge, and you can cancel anytime during the trial in your account settings without paying a cent.
The 30-day money-back guarantee
If you let the trial convert and then decide HaulProof isn't for you, your first paid month is backed by a 30-day money-back guarantee. Email us at support@haulproofhq.com from your account's email address within 30 days of your first charge and we'll refund that charge in full. You don't need to justify it — "it's not for me" is enough.
If you're on the annual plan, the same guarantee applies to your first annual charge: ask within 30 days of it and we'll refund it in full.
After the first month
Once you're past that first 30-day window, subscription fees for months (or years) already billed are non-refundable, including partial periods. But you're never locked in — cancel anytime and you won't be billed again, and you'll keep access through the end of the period you already paid for.
How to cancel
Canceling takes one click in your account settings. No phone call, no retention survey, no "are you sure" five times, no button buried six menus deep. You click cancel, you're done.
How to request a refund
Email support@haulproofhq.com from the email address on your account and tell us you'd like a refund under the guarantee. We'll process eligible refunds back to your original payment method. Depending on your bank or card issuer, it can take a few business days to show up.
One fair-use note
The guarantee is meant for drivers genuinely deciding HaulProof isn't the right fit. We may decline refunds in cases of obvious abuse — for example, repeatedly subscribing and refunding the same account.
Questions
Not sure where you stand? Just ask — support@haulproofhq.com. We'd rather sort it out than leave you guessing.
HaulProof, LLC · Built by a driver, for drivers.